Company Description
Centre for Aviation (CAPA), part of the Informa Group (10,000+ colleagues), is one of the world's most trusted sources of market intelligence for the aviation and travel industry. Our unrivalled reputation for independence and integrity means you get the whole story, with powerful data and in-depth insights on the news, issues and trends that are shaping our industry. Since its establishment in 1990, CAPA has developed a formidable global network of aviation researchers and analysts located across Europe, North America, Asia and Australia. We provide Members with access to more than 1,000 News Briefs each week, as well as Analysis Reports, Research Publications and a comprehensive Data Centre with extensive company profiles, airline and airport databases, and more.
**Job Description**:
**Salary**:Circa $56,000 + Super
The aim of the role is to help improve the efficiencies and output of the CAPA Sales team by assisting the Account Managers and Senior Leadership Team with various administrative and clerical tasks to support the overall operation of the CAPA Membership programme and other revenue generating ad-hoc projects. The tasks involved in this role cover elements of sales support, client onboarding, invoicing accounts receivable function and the overall support of the account management team.
**Job Summary/Responsibilities**:
**Lead Management**
- Take full ownership to maintain CAPA's inbound leads system including researching industries and providing highly qualified membership, data and events leads that can be passed on to Account Managers for actioning to drive the overall sales team revenue objectives.
- Proactively managing and assigning leads on Salesforce and distributing to correct Account Managers for follow up.
- Membership and Data leads assigned according to data leads table (all sponsorship leads go to the Sponsorship Partnership Manager). If there is already an existing opportunity for a recent lead (by account), the existing account manager of the opportunity will have first preference.
- Low quality leads (e.g., Pilots, Students) only need to be contacted once a week. If non important leads contact CAPA twice, special circumstances will be made to reach out to the individual to acknowledge.
- Ensuring accuracy and management of dashboards and opportunities in Salesforce.
**Client Services**
- Conduct client administration and onboarding processes; this includes invoicing/accounts receivable tasks, completing supplier forms, confirming bank details and onboarding procedures (e.g., new user welcome templates).
- Ensure customer accounts are properly set up and activated once payment is received and alerts are being assigned and sent correctly.
- Weekly task of uploading new users onto the Act-on system for future marketing reach outs. - Check customer usage statistics on a regular basis and report back to account managers to ensure correct renewal/upgrading cycles.
- Assist with any ad-hoc revenue generating tasks/projects.
**Reporting**
- Assist the sales team and CAPA senior leadership team in executing & extracting daily, weekly, and fortnightly reports for revenue and cancellation tracking.
**Extra Duties**
- Retrieving and updating information from internal databases, using Salesforce, MS Excel, and other administration systems.
- All inbound enquiries/leads are actioned within 24-48 hours of assigned task (except unimportant leads which are contacted once a week, unless they contact CAPA twice).
- Weekly activities are accurately updated from the sales team (mainly Salesforce, backend, revenue summaries).
- Weekly tasks prioritised effectively to achieve business activities and sales team's overall revenue targets and objectives.
**Qualifications**:
- Performs well (full ownership, good time management and prioritisation of tasks)
- Being able to adapt to new process changes
- The ability to work autonomously or work well in a team
- Good attention to detail
- Proactive, takes initiative and good work ethic
Additional Information
**Benefits**:
- Work from home (in Sydney office 1 day per week at most)
- Support to create an optimal setup at home
- Part of the worlds largest B2B Events company - access to L&D;, career progression, additional certifications etc.
- Employee Share scheme
- Birthday day off
- Volunteer days
Schedule:
- Ability to flex hours
- Monday to Friday
📌 Client Services Executive
🏢 Informa Markets
📍 Sydney