About the Role
This is a unique opportunity to join our team as a Billing Specialist. As a key member of our Customer Operations Team, you will be responsible for managing the end-to-end billing function, ensuring accuracy and efficiency in electricity and gas billing.
You will provide expert subject matter advice to internal stakeholders and teams, analyzing and responding to complex customer enquiries and complaints. Additionally, you will assist in developing and maintaining processes and supporting standard operating procedures for the billing function.
Responsibilities:
* Manage end-to-end billing function, ensuring accuracy and efficiency in electricity and gas billing.
* Provide expert subject matter advice to internal stakeholders and teams.
* Analyze and respond to complex customer enquiries and complaints.
* Assist in developing and maintaining processes and supporting standard operating procedures for the billing function.
About You
We are looking for a motivated and organized individual with strong analytical and problem-solving skills. You should have experience in retail energy market and demonstrated understanding of tariffs and billing practices.
Key qualifications include:
* Retail energy market experience with demonstrated understanding of tariffs and billing practices.
* Sharp and effective decision-making skills.
* Able to multi-task and problem-solve in a fast-paced environment.
* Demonstrated organization and time management skills.
* Advanced knowledge in Excel and ability to run reports.
Benefits
We offer a dynamic work environment, opportunities for growth and development, and a competitive salary package.
Some of the benefits include:
* Competitive salary package.
* Opportunities for growth and development.
* Dynamic work environment.