Job Description
We are enhancing the financial wellbeing for our customers, and we need your help to deliver outstanding customer experiences.
About the Role
You will be joining one of our Multi-Channel Branches, where you will work in a contact centre environment on Mondays and Tuesdays, assisting customers with their everyday banking needs and complaints via telephone or other digital channels. On Wednesdays, Thursdays, and Fridays, you will work in a Retail Branch, serving customers face-to-face in the community.
Key Responsibilities
* Assist customers with general banking transactions, answering questions and queries
* Build personal connections with customers through meaningful conversations face-to-face and through our direct channels
* Work with customers to use our in-branch technology and digital banking options
* Complete Financial Health Checks to assess customers' financial needs
* Process applications for personal loans, credit cards, and associated products
* Capture customer feedback and take action to correct any service breaks to drive improvement
* Participate in continuous training and development to support your career aspirations
Requirements
* Passion for delivering outstanding customer service with every interaction
* Ability to have great conversations and confidence to ask challenging questions
* Problem-solving attitude and curiosity in finding the right solutions
* Open approach to learning new things and goal-oriented
* Ability to work collaboratively as a team to deliver a seamless customer experience