G'day Group is the largest park network in Australia, operating more than 2000 staff across Discovery Parks, Resorts, and the G'day Rewards loyalty program. Our 10‑acre Discovery Park in Rockhampton offers guests fully‑equipped cabins, powered sites, and excellent facilities for a year‑round destination experience.
About Us
We are a leading Australian tourism brand committed to delivering remarkable customer journeys. At Discovery Parks Rockhampton, we proudly host guests in a vibrant, comfortable environment that blends adventure and relaxation.
The Role
We are looking for a Front Office Receptionist—the welcoming face of our park. Your duties include, but are not limited to:
* Providing a high standard of customer service
* Processing guest check‑ins and check‑outs
* Accurately using the park booking system to make reservations and manage accounts
* Co‑ordinating with Housekeeping to track accommodation readiness
* Providing guests with information about the property and local attractions
* Completing day‑to‑day office administration
* Maintaining excellent relationships with park teams, residents, and guests
What we look for
To be successful in this role you will have:
* Previous front office or hospitality experience
* Passion for delivering exceptional guest experiences
* Proficient computer skills, including knowledge of RMS or a comparable reservation booking system
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organisational skills and attention to detail
* Enthusiastic and positive attitude
* Flexibility to work weekends, public holidays, and evenings as needed
* Current driver's licence
Benefits to You
* Discounted accommodation at over 300 G'day Group holiday parks nationwide
* Discounts with G'day Rewards partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotion and career development opportunities
How to Apply
Are you an enthusiastic, customer‑oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW
Before receiving an offer, candidates must provide a Federal Police Clearance and may need a valid Working with Children Check depending on the state.
This role may involve extensive manual handling tasks, including lifting up to 20kg while kneeling and squatting, as well as handling chemicals and operating machinery.
Our ESG strategy supports a safe, respectful and inclusive workplace, environmental stewardship, and community contribution. We are committed to fostering a culture that values diversity and sustainability.
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