Apply now Job no: 498342Work type: Fixed Term Full Time, Permanent Full TimeLocation: SydneyCategories: Customer ServiceYour opportunityWe have a contract opportunity based at Westfield Warringah Mall for a Customer Services Supervisor (9-12 months). It's a fantastic step-up role for someone ready to grow their leadership capability.You'll work closely with the Customer Services Manager and play a key role in delivering our final ticketless parking project - a big milestone for the centre. The role offers strong on-the-ground exposure and experience.You'll also work cross-functionally with teams like Development and Marketing, gaining great insight into centre-wide operations.Day-to-day, you will:You'll lead our Concierge, Valet and Car Park teams while playing a key role in delivering our final ticketless parking project:Lead, coach, and develop the Concierge and Car Park team to deliver an exceptional customer experience and improve our NPS.Manage rosters, budgets, and forecasting to ensure smooth daily operations.Review customer feedback to uncover insights and identify areas to improve service delivery.Work with internal and external stakeholders to continually enhance our Concierge and Car Park experience.Support the successful delivery of the ticketless parking project - coordinating resources, aligning operations, and helping teams adapt to new technology.What sets you apartLeading customer-facing teams in retail, hospitality, or similar environmentsManaging day-to-day operations including rostering, budgeting, and team performanceSupporting or coordinating service and technology projects (e.g. ticketless parking)Working collaboratively with internal stakeholders and external contractorsCoaching and developing teams to deliver high-level customer service experiencesAbout usScentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.For more information or if you have any questions, please email Kylie Stephens - Applications close:Friday 27 th June (unless filled prior) Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employmentopportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information.Any email communication regarding an employment opportunity with us will come from a email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to:. Update your details,view your application and progressWe acknowledge the Traditional Owners and communities of the lands on which our business operates.We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.Looking for a shopping centre or store?Westfield AU NZ