Customer Support OfficerACH Group is a leading not-for-profit aged-care organisation based in Elizabeth, South Australia.
We are seeking a full-time Customer Care Support Officer to join our community services team.About ACH GroupFor over 70 years, ACH Group has enriched the lives of older South Australians.
With a workforce of 1,900 dedicated people, we deliver home and community care, health and wellness, social experiences, residential care, retirement living and corporate services.The RoleThe Customer Care Support Officer will support the Home Care Package team, assisting customers to stay healthy and independent while remaining in their homes.What you'll doMaintain contracts and billingComplete documentationSupport the customer onboarding processUndertake procurement activitiesContribute to quality and continuous improvement initiativesLiaise with varied internal and external stakeholdersAbout youDemonstrated experience in an administration or support roleStrong documentation skills and intermediate/advanced computer literacy, including MS Office and database useExperience demonstrating strong collaboration with team membersExcellent interpersonal, communication and problem-solving skillsYou will needHold a current driver's licence compliant with Australian licensing lawsA commitment to supporting older people living a good lifeIt would also be helpful if you hadA current Police CheckExperience in community aged careA Certificate IV in Community Services / Aged Care / Service Coordination or a relevant health professional qualification (or equivalent experience)What we offerCareer development with in-house upskilling and external learning opportunitiesFriendly, inclusive culture supporting diversity and employee well-beingFree on-site flu vaccination programmeFinancial advice for HESTA members and preferred superannuation supplierWellbeing programme including free employee assistance programmeFlexible working where possibleRecognition programme acknowledging significant contributionsSalary packaging to maximise take-home payDiscounted BUPA health insurance through corporate membershipHow to applyPress 'Apply' now
Equal Opportunity EmployerACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious belief, disability or any other basis.
#J-*****-Ljbffr