Job Overview
Fujitsu is a global leader in technology and business solutions. As the Director of Customer Service, you will lead a team to drive customer satisfaction and service delivery excellence.
* Lead and inspire sales and relationship teams across geographically dispersed sites.
* Drive growth through winning and leading strategic capture and bid activities for major programs.
* Collaborate closely with our delivery teams to ensure service performance meets contractual, operational and customer expectations.
Requirements:
* 5-10 years experience within leadership roles ideally within a Federal government sector with a focus on customer and sales.
* Strong interpersonal skills with the ability to build collaborative working relationships with customers, suppliers and stakeholders.
* Excellent written and verbal communication skills; NV1 Security Clearance required.
The ideal candidate should possess excellent leadership, communication and project management skills. They must be able to build strong relationships with customers and internal stakeholders, and have a proven track record of driving sales growth and customer satisfaction.