Unlock Your Potential as a Senior Front Office Manager
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We are seeking an experienced and skilled Senior Front Office Manager to lead our Front Office team to success. As a pivotal member of our team, you will be responsible for managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued.
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About the Role:
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* Lead by Example: You will be responsible for managing the front office team, including check-in, check-out, and ensuring all procedures are adhered to.
* Guest Focus: You will be proactive and resourceful when attending to guest requests, resolving complaints and challenges presented by guests, and ensuring policies, procedures, rates, and general hotel information are communicated to the team.
* Leadership Skills: You will hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management, provide guidance, support training, and leadership to all employees, and work together with trust so that colleagues and management meet the goals of the department and the hotel.
* Health and Safety: You will be responsible for the health and safety of all patrons, guests, and staff members.
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Requirements:
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* Diploma in Hospitality Management or Business Administration
* At least 2 years of experience in the hotel industry with strong Front Office expertise
* Proven leadership skills with the ability to mentor and motivate a team
* Excellent communication, organization, and time-management abilities
* A guest-focused mindset and a passion for creating unforgettable experiences
* Strong knowledge of Opera Cloud PMS, Microsoft Office, and labor laws
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Benefits:
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* Global Career Development Opportunities
* Immediate access to global accommodation and F&B discounts
* LearnYourWay training platform
* Recognition of service anniversaries and Accor Tenure Milestones
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