Nib Group is seeking an experienced Quality Assurance Team Lead to enhance the performance and impact of our QA function within Member Services. The role combines leadership, data-driven insights, and continuous improvement to focus on claims and frontline operations.
The ideal candidate will have proven leadership experience in QA or contact centre environments and a strong understanding of quality frameworks. This position offers benefits such as discounts on health insurance and flexibility to work in a hybrid model.
#J-18808-Ljbffr