As Team Leader, you will play a pivotal role in ensuring safe, high-quality and responsive service delivery across our domestic and family violence programs, while nurturing a capable, connected and supported workforce.
You will lead in a way that reflects our values - calm under pressure, reflective in practice, and grounded in purpose.
In this role you will:
* Provide day-to-day leadership, supervision and support to a skilled team of specialist counsellors and case managers
* Guide practice in complex, high-risk and crisis situations, ensuring safety, accountability and best-practice responses
* Support gender-informed, trauma-aware, culturally safe and strengths-based service delivery
* Contribute to service quality, continuous improvement, reporting and compliance requirements
* Build and maintain strong partnerships with external agencies to enhance safety, access and outcomes for women and children
* Role-model reflective, solution-focused practice and leadership, helping to foster a positive, connected and values-aligned team culture
This is a hands-on leadership role that combines people leadership with direct client work and shared responsibility for supporting safe, high-quality clinical practice, all grounded in community impact and lived experience.
About You
You are an experienced practitioner and established leader who:
* Holds a degree in Social Work, Psychology, Counselling or a related discipline
* Has a minimum of 4 years post-qualification experience, ideally within DFV services
* Demonstrates strong leadership capability, including supervision, coaching and mentoring
* Has a deep understanding of domestic and family violence, trauma, intersectionality and gender equity
* Is confident supporting the team with complex risk assessment, safety planning and crisis responses
* Communicates with warmth, clarity and professionalism
* Is organised, reflective and committed to ethical, high-quality practice and continuous learning
Experience with the Human Services Quality Framework (HSQF) is desirable but not essential.
Some of the reasons to work with us
We recognise that this work is demanding and we take our team's wellbeing seriously.
We offer:
* Additional 3 days of gifted leave each year
* Salary packaging- up to $15,900 per year tax free, plus additional meal and entertainment option
* Ongoing professional development and growth opportunities
* A genuinely supportive, feminist and trauma-informed workplace culture
* A strong focus on reflection, wellbeing and sustainable practice
* An inclusive organisation that values diversity equity and lived experience
* Accessible, collaborative leadership that values innovation and learning
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