Job Title: Cloud Services Technical Advisor
This is an exciting opportunity to join our team as a Cloud Services Technical Advisor. As a valued member of our Enterprise Support team, you will play a key role in leading the success of enterprise support customers in building applications and services on the AWS platform.
About the Job
You will work closely with customers to define a support strategy, deliver expert advice on AWS services, and provide recommendations for their cloud adoption journey. Your expertise will be invaluable in helping customers achieve their business goals and overcome technical challenges.
Key Responsibilities
* Act as a single point of contact for enterprise accounts
* Understand customer outcomes and business goals
* Make recommendations for AWS service improvements that fit with customer strategy and architecture
* Evaluate, analyze, and present periodic reviews of operational performance to customers
* Provide detailed reviews of service disruptions, metrics, and pre-launch planning
* Champion and advocate for customer requirements within AWS
* Participate in customer-requested meetings (onsite or via phone)
* Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
* Share knowledge and innovate with leading technologists around the world
* Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
* Plan and execute successful business-critical events, including product launches, migrations, and modernizations for customers on AWS
About You
We're looking for someone with a strong background in IT and experience working with AWS technologies. You should have excellent communication skills and be able to clearly articulate and present to small and large audiences.
What We Offer
As a Cloud Services Technical Advisor, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.
Requirements
* Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
* Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
* 5+ years of experience in similar roles such as Senior Technical Consultant, Solutions Architect, IT Manager/Engineer, or other similar technical roles
* Computer Science or Math background
* Working knowledge of software development practices and technologies
* Experience working with AWS technologies
* Solid understanding of technology budget management
Inclusive Culture
We value diversity and inclusion at our organization and are committed to creating a workplace where everyone feels welcome and empowered to succeed.