Technical Business Analysis
- Built Environment or Sustainability Environment
- Salesforce Sales Cloud, Service Cloud & Experience Cloud
**Key Requirements**
- Good people skills, with the ability to build and maintain good relationships with key stakeholders.
- Ability to dig into technical details such algorithms and complex rules
- Minimum of 2 years of relevant experience
- Previous experience in built environment or sustainability is an advantage.
- Configuration experience with Salesforce sales cloud, service cloud and experience cloud
- Experience in translating requirements, wireframes into user stories for development.
- Gathering functional requirements and collaborating with the UX designer through the discovery, scoping and design phase
- Experience analysing requirements and recommending ways of implementing a solution.
- Experience debugging issues reported by internal and external users.
- Experience in JIRA, confluence and Atlassian
- Experience with SQL
- Experience with API testing with tools like Postman
- Salesforce certifications a plus
**Key Accountabilities**
- Gain a deep understanding of our processes and technology systems
- Work with stakeholders from multiple teams to understand, analyse and prioritise product development requests for each release
- Help manage solution scope, prioritise requirements and manage backlog
- Collaborate with design and development team members to understand key UX and technical details
- Write user stories and acceptance criteria and refine user stories prior to sprint commencement
- Facilitate scrum team meetings, remove obstacles and ensure scrum team is running effectively
- Help drive agile process improvements
- Manage testing resources and conduct user story testing
- Prepare and conduct UAT sessions with business users
- Prepare deployment related documents (e.g. UAT test plan and release notes)
- Help troubleshoot user issues, data issues and other bugs
- Have accountability for the requirements they themselves defined, all the way up to Testing stages. Drive the process, together with designers beginning in Discovery stages.
- Work closely with testing team on test plans, test implementation and tests defects
**If this sounds like you**:
**Infopeople - Paula Britanico**
3721069