Overview
Add expected salary to your profile for insights
About the role As a Service Advisor at CMV Truck and Bus Derrimut, you play a vital role in representing the brand and guiding customers through their service journey, from booking to completion. Your focus on delivering exceptional customer service ensures a smooth, professional, and personalised experience that builds loyalty and trust. You’ll use your skills and knowledge to accurately assess customer needs, communicate clearly with the workshop, and manage expectations around timelines and costs. This front-line position requires collaboration with Technicians, Parts teams, and Service managers, while upholding CMV’s expectations of excellence in every interaction. This is a full-time position working Monday – Friday with a Saturday roster.
Main Responsibilities
- Warmly greet and assist customers in person and over the phone, accurately identifying their vehicle service needs.
- Document customer concerns thoroughly and clearly via repair orders, defining the exact scope and nature of the work required.
- Schedule service appointments that balance customer convenience with workshop capacity and availability.
- Provide clear and transparent explanations of estimated service times, costs, and payment methods.
- Coordinate all repair and maintenance services, ensuring customers fully understand any applicable warranty conditions, disclaimers, or required authorisations.
- Present tailored service offers to customers, promoting additional services, parts, or benefits that enhance their vehicle’s performance and value.
- Review and verify the accuracy of customer and vehicle information, making corrections where necessary to ensure data integrity.
What you will need to succeed
- Previous experience in a Service Advisor role (Automotive/truck industry experience is preferred)
- Genuine desire to help others and solve problems
- A calm, polite, positive and empathetic approach - even under pressure
- Exceptional Customer Service skills
- Confidence, initiative, and a strong sense of responsibility
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to multitask
- Proficiency with repair order systems and basic computer applications.
- A proactive, solution-oriented mindset
Why Join Us?
- Onsite cafeteria for convenient, fresh meals
- Free use of an onsite gym to support your health and fitness
- Be part of a supportive, professional team that puts people first
- Ongoing training and career development opportunities to help you grow
- CMV Care Program - access to discounted fitness plans and mental health support through our CMV Peer Support Program
- Opportunities to contribute to meaningful community partnerships through the CMV Group Foundation
- Enjoy regular employee events throughout the year.
About us
CMV Truck & Bus Derrimutis the flagship dealership for CMV Truck & Bus, part of the family-owned CMV Group. As the Victorian dealer for Volvo Group Australia (Mack, Volvo, and UD Trucks), we employ over 500 people with 8 main dealerships across Victoria. We provide sales, service, and parts across our full range as an authorised dealer network.
At CMV Truck & Bus, we believe our people are our greatest asset. We understand it’s our people who provide exceptional customer care, quality truck and bus servicing, parts advice and more that are key to our success.
With over 91 years of operation and 2100 staff nationally, CMV continues to grow, offering exciting opportunities across the business. Our success is built on strong core values: Safety First, Can Do, Ask the Question, Do the Right Thing, and Mutual Respect, values that guide how we treat our employees, customers, and communities.
If you have the skills and experience necessary and want to join a professional and friendly team, then please click "Apply" to submit your cover letter and resume.
Unlock job insights
Salary match Number of applicants Skills match
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
#J-18808-Ljbffr