As a Hospitality Support Specialist, you are a key contributor to our Housekeeping Team. You will be in constant motion, zipping around to assist room and public area attendants with a flair for being everyone's go-to helper. Delivering requested items to guests' rooms, ensuring our attendants have a steady supply of linens, towels, and amenities, and handling the collection of used linens for laundering are some key tasks of the role.
Key Responsibilities
* Prioritize and promptly fulfill guest requests, including delivering amenities, beds, cots, blankets, and pillows, and collecting items from guest rooms as needed
* Collaborate with all members of the housekeeping team to ensure tasks are completed in a timely manner
* Gather used linens from guest rooms and transport to the designated area
* Assist with cleaning guest rooms and public area spaces as requested
* Handle chemicals and cleaning materials safely, respect guest privacy and security, and promptly report maintenance issues
* Provide a welcoming service to all guests, assisting with questions, concerns, and offering precise details about property amenities and features
Effective communication is critical in this role. As a Hospitality Support Specialist, you will work closely with colleagues to ensure seamless delivery of services to our guests. Your ability to multitask, think critically, and solve problems will make you an invaluable member of our team.
Required Skills
* Excellent communication and interpersonal skills
* Able to work effectively in a fast-paced environment
* Strong problem-solving and critical thinking skills
* Ability to lift 50 pounds and stand for long periods
* Familiarity with cleaning products and equipment
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.