Executive Operations Coordinator (Pre Opening)
Andaz Gold Coast AU - QL - Gold Coast
Summary
At Andaz Gold Coast, we move to the rhythm of ocean light and hinterland hush. Every detail matters. Every interaction carries intention.
We're seeking an Executive Operations Coordinator who understands that true hospitality lives in the spaces between – in the follow-up, the foresight, the quiet organisation that allows everything else to flow.
This role partners closely with our General Manager and Leadership Team. It sits at the centre of the hotel – connected to operations and, at times, guest‐facing. It calls for discretion, clarity, and the kind of composure that steadies a full day.
The Role
You will be a trusted partner to our General Manager, ensuring priorities are aligned and communication moves seamlessly across the hotel.
You will also step into guest correspondence – crafting thoughtful replies, supporting VIP experiences, and guiding service recovery follow‐up. You understand that the written word carries tone. And tone shapes experience.
This is the architecture behind the experience. It's operational awareness. Emotional intelligence. Precision.
What You'll Do
* Manage executive priorities with confidence
* Prepare reports, presentations, and leadership communications
* Track key initiatives and ensure follow‐through across departments
* Support preparation for ownership meetings, audits, and strategic reviews
* Assist with guest communication, including VIP coordination and service recovery follow‐up
* Act as a connector across Rooms Division, operations, and the Leadership Team
* Maintain absolute discretion and professionalism
Qualifications What You Bring
* Experience in administration, ideally within hospitality or a fast‐paced service environment
* Strong written communication skills – clear, warm, and considered
* The ability to anticipate needs before they are spoken
* Calm under pressure, organised without rigidity
* Emotional intelligence and confidence engaging with senior leaders and guests
* A natural sense of hospitality – you care about how things feel
Why Andaz
At Andaz, we are proudly local and globally minded. Design‐led. Curious. Warm without script.
This is an opportunity to work alongside hotel leadership while remaining connected to the guest journey – from front desk moments to executive decision‐making.
If you thrive where strategy meets service – where details shape experience – we'd love to meet you.
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