In this role, you will be the first point of contact for our customers, delivering exceptional service and support via various communication channels. Key responsibilities include:
Key Responsibilities:
* Respond to customer inquiries in a timely and professional manner.
* Clearly communicate NDIS requirements and benefits to customers.
* Built trust and rapport with customers through open and compassionate communication.
* Investigate and resolve customer issues by identifying root causes and offering effective solutions.
About You:
We are looking for candidates who possess strong problem-solving skills, active listening abilities, and excellent verbal and written communication skills. The ideal candidate will be able to work independently and collaboratively, adapt to change, and take initiative when needed.
About Our Organisation:
We are a registered NDIS provider offering Plan Management and Support Coordination services across Australia. We empower people with disability to manage their plans confidently using secure tools and expert support.