Role Overview
We are seeking an accomplished Strategist to lead the planning and execution of digital member experiences aligned with both member needs and organisational priorities.
Key Responsibilities:
* Develop and implement delivery plans for prioritised initiatives.
* Coordinate discovery activities with teams and stakeholders.
* Provide leadership to a cross-functional team.
* Understand member/customer needs, objectives, and delivery considerations to inform recommendations on initiative scope and outcomes.
* Collaborate with delivery teams and stakeholders to define, clarify, or elaborate on requirements, identify dependencies, and remove blockers.
* Ensure organisational readiness for experience initiatives in collaboration with business process owners and the change management function.
* Contribute to the enterprise digital member experience roadmap and align discovery and delivery activities with organisational strategy.
* Communicate planned work, sprint goals, and delivery achievements through ceremonies and other required forums.
* Work closely with stakeholders and delivery teams to understand member needs and integrate them into prioritisation and delivery.
* Use data to identify improvements and measure impact.
* Negotiate/influence stakeholders on digital member experience recommendations and best practices.
About You
We are looking for someone with:
* Qualifications in a related discipline (Human-Centered Design, Customer/User Experience, Marketing, Project Management, Design, Product Development, Communications, Agile delivery).
* Extensive experience delivering digital customer experiences or products.
* Experience delivering successful outcomes in a team environment using an agile delivery methodology.
* A proven track record of building and nurturing relationships with stakeholders and teams.
About Us
Our organisation is dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.