Description
Food & Beverage Supervisor
Marriott International – Sheraton Melbourne Hotel
"Take care of associates and they will take care of the customers."
This is our founder's philosophy, and it has made Marriott International a great place to work for more than 85 years. Our people-first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company's DNA.
Position Summary
We are looking for a passionate and experienced Food and Beverage Supervisor to oversee the daily operations of our dining and beverage outlets. This hands-on leadership role is responsible for ensuring outstanding service delivery, fostering a collaborative team culture, and creating a warm and welcoming atmosphere for both guests and staff. The ideal candidate will lead by example, uphold high standards, and contribute to a seamless and enjoyable hospitality experience.
Key Responsibilities
Operations & Guest Service
Supervise and coordinate front-of-house operations to ensure seamless service delivery and guest satisfaction.
Ensure team members work collaboratively to meet service standards and respond promptly to guest needs.
Perform opening and closing duties, including setup of supplies and equipment, cleaning of work areas, and securing the premises.
Maintain cleanliness and hygiene throughout service hours, adhering to "clean-as-you-go" practices.
Monitor dining areas for seating availability, guest safety, and overall experience.
Report any incidents involving employees, guests, or vendors to management and Loss Prevention immediately.
Document and communicate relevant operational information to management.
Leadership & Staff Management
Support management in recruitment, training, scheduling, performance evaluation, and disciplinary actions.
Motivate and coach team members, serving as a role model for professional conduct and service excellence.
Uphold company policies, safety protocols, and security procedures.
Maintain a professional appearance and ensure team compliance with uniform standards.
Operate effectively across multiple areas including In-Room Dining, Restaurants, and Banquets, demonstrating flexibility and strong all-rounder skills.
Read and interpret Banquet Event Orders (BEOs), align team operations accordingly, and inspire associates to deliver flawless service.
Design, coordinate, and deliver F&B-related training to upskill and motivate staff, supporting a culture of continuous improvement.
Demonstrate excellent administrative and organizational skills to manage rosters, event paperwork, and operational reporting.
Guest Relations
Greet and acknowledge guests in accordance with company standards.
Anticipate and address guest needs, including assistance for individuals with disabilities.
Communicate clearly and professionally with guests and colleagues.
Express genuine appreciation to guests and foster a positive dining experience.
Operational Standards
Ensure adherence to quality and service expectations.
Conduct visual inspections of equipment and tools to ensure functionality and safety.
Perform physical tasks including standing, walking, lifting, bending, and reaching throughout the shift.
Navigate confined or elevated spaces, stairs, and service ramps as required.
Execute other duties as assigned by management.
Critical Tasks
Adhere to all company and departmental policies and procedures.
Safeguard the privacy and security of guests and colleagues.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, name tags, and personal appearance are clean, hygienic, and compliant with company standards.
Protect company assets including tools, equipment, and machines.
Respond to guest service needs in a professional, positive, and timely manner.
Support colleagues to ensure adequate coverage and prompt guest service.
Greet every guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
Anticipate guest needs by asking questions and observing preferences and act on them whenever possible.
Actively listen and respond positively to guest inquiries and concerns using brand-specific service protocols (e.g., LEARN, PLEASED, Guest Response, LEAP).
Provide guidance and assistance to coworkers to ensure task clarity.
Engage in effective communication with team members to exchange information.
Treat all colleagues with dignity and respect, fostering a supportive work environment.
Build and maintain positive working relationships across departments.
Collaborate with others to promote teamwork and achieve shared goals.
Maintain cleanliness of work areas throughout the day using clean-as-you-go practices.
Assist your own and other departments as needed to ensure optimal guest service.
Qualifications
Related Work Experience: At least 2 years of related work experience.
Previous Supervisory Experience: At least 1 year of supervisory experience in Food & Beverage operations within hotels, restaurants, or events.
Strong leadership, communication, and interpersonal skills.
Ability to thrive in a fast-paced, multi-outlet environment.
Excellent organizational and administrative skills.
Flexibility to work a variety of shifts including weekends and holidays.
Hospitality graduate preferred.
Licensing: Valid Victorian Responsible Service of Alcohol (RSA) Certification
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.