We are seeking a highly skilled professional to join our team as a Support Engineer.
The Role
You will be responsible for providing technical support and developing web applications that positively impact millions of users.
Your Key Responsibilities
* Resolve customer requests in a timely manner.
* Monitor customer requests and conduct investigations into incidents.
* Collaborate with the Service Delivery Manager's to create monthly operational reports.
* Evaluate and escalate operational issues.
* Prepare for customer meetings and maintain technical documentation.
* Assist in the preparation of new proposals or pitch decks.
Technical Requirements
* .NET Framework/.NET Core: In-depth understanding of C# and the .NET ecosystem.
* ASP.NET MVC/Web API: Experience building or maintaining web applications and APIs.
* HTML/CSS/JavaScript: Basic front-end skills for CMS template customization.
* .SQL Server: Ability to write and understand queries, stored procedures, and database structures.
* CMS Experience: Knowledge of Sitecore, Kentico, Sitefinity, Umbraco, etc.
* Version Control: Experience with Git and tools like GitHub or Azure DevOps.
* Service Management: ITIL knowledge or Certification.
About Us
We offer a dynamic work environment that allows you to grow and develop your skills. Our team is passionate about delivering high-quality solutions that meet the needs of our customers.
What We Offer
* Opportunity to work on challenging projects.
* Collaborative and dynamic work environment.
* Continuous learning and development opportunities.