Sirva is now seeking an Imports Specialist to support our international clients in AU/NZ based out of our Richlands branch, Brisbane. This role offers a hybrid working model with work from home available.
Benefits
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy – trust & communication is key to this model and encourages all employees to discuss with their People Leaders what works best for them.
Position Summary
To support all aspects specific to the Inbound AUNZ product ensuring maximum efficiency, professionalism and consistency of service provided to all clients, our Allied locations, and in conjunction with other regional Leaders and Move Management CX team members across the APAC region.
Functions and Responsibilities
* Monitoring professional and congenial liaison with sister companies, franchises, partner agents, agents, Customs & Quarantine Authorities, Shipping Companies and other Commercial Entities always, endeavouring to assist them where possible and ensure prompt response is given to all correspondence, including e‐mails.
* To report real and potential problems, as well as any unsatisfactory practices, to your manager for action.
* Receive and register all import documentation into AMOS, EDI and Customs CMR systems, always being mindful of the penalties incurred for late reporting to Customs.
* Closely monitor shipment arrival schedules to ensure early reporting to Customs to avoid late reporting penalties.
* Liaise with Shipping Companies and other Commercial Entities to establish any charges due and arrange due payments, obtain necessary documentation to collect containers from the wharf.
* Escalate instances of habitually delinquent overseas offices, agents or affiliates to management as appropriate.
* Liaise with Operations Departments nationwide to ensure timely collection of containers from the wharf.
* Close monitoring of container unloading in a timely manner to facilitate deliveries within the required time frames.
* Process Quarantine treatment directions and charges within the required timeframes.
* Ensure timely receipt of Customs & Quarantine clearances to enable delivery to be made within the company standard time frames.
Qualifications and Preferred Skills
* Knowledge of import regulations and processes.
* Experience with import documentation and customs clearance.
* Relevant experience in the same industry – Relocation and moving services.
* Strong organizational skills; the ability to function as part of a team while acting as a self‐starter.
* Ability to manage deadlines, multi‐task and operate in a fast‐paced environment.
* Proficiency in Microsoft Office and inventory management software.
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