At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
The Opportunity - Help create places people love to live
Are you passionate about making a real difference in people's lives? Join our dynamic customer support team and play a pivotal role in supporting customers across various locations. You'll be the friendly voice and guiding hand for customers exploring our vibrant lifestyle communities. From nurturing online enquiries to helping convert interest into action, you'll be at the heart of creating places people truly love to call home.
What you'll do
Bring your natural warmth, empathy, and communication finesse to build genuine connections with customers. As a key player in our Customer Journey, you'll engage with customers via phone and digital channels—sparking interest, building trust, and gently guiding them toward visiting our communities. Your role is all about creating meaningful first impressions and setting the stage for our sales consultants to shine.
This is a full-time permanent position that can be based in Melbourne, Perth, Brisbane, or the Sunshine Coast, with flexible working hours from 9am to 5pm, either Monday to Friday or Tuesday to Saturday. The role also offers work-from-home flexibility and occasional access to our Gold Coast office if needed.
Experience & Skills That Count
* Proven experience in a customer-focused, phone-based role
* Exceptional professional communication skills—both written and verbal
* High emotional intelligence and a genuine sense of empathy
* Ability to quickly build rapport with a diverse range of people
* Strong attention to detail and excellent data entry/database management skills
* CRM experience—Salesforce is a plus, but other platforms are welcome too
The Right Mindset
You're driven by purpose and connection. You thrive on helping others, enjoy meaningful conversations, and take pride in delivering exceptional service. If you're someone who finds joy in guiding people through important life decisions and creating memorable experiences, we'd love to hear from you.
The Stockland Proposition
We are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.
We have a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this. We offer competitive remuneration and benefits including free or subsidised lifestyle, health, well-being and financial services products.
We can only consider applications from Australian Citizens, Permanent Residents, or Open Work Visa holders with more than 12 months validity.