Customer service leader

Job Description

We are seeking a highly motivated and experienced customer service leader to join our team as a Contact Centre Supervisor. In this role, you will be responsible for leading a small team of Customer Experience Assistants to deliver exceptional customer service to our diverse audience base.


As a Contact Centre Supervisor, you will work closely with internal and external stakeholders to develop and maintain relationships that support the growth of the company. You will also provide ongoing coaching and management of Customer Experience Team members, facilitating internal ticketing requests as needed.

* Substantial experience in customer service environment;

* Experience managing a team is an advantage;

* Demonstrated ability to resolve customer complaints;

* Excellent organisational skills and ability to balance competing needs from different parties;


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