Be part of Beyond Bank, a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With over 300,000 customers and more than 40 branches across five states, we work to be the best relationship bank for customers and communities in Australia.
Our values—Customer Obsessed, Empowering Communities, Doing the Right Things the Right Way, Shared Ambition, and Championing Sustainability—set the standards we uphold.
The Role
We have an exciting opportunity to join our team. The Personal Banker embodies Beyond Bank Australia's core values and delivers an exceptional customer experience aligned with our Customer Ownership Strategy, while achieving individual performance targets that contribute to overall branch success.
In this role, you will:
* Provide a local, customer-owned banking experience to new and existing customers.
* Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills.
* Manage general enquiries and provide sound advice and information to our customers.
* Contribute to a high-achieving team environment with your commitment to success and strong work ethic.
* Manage customer bank accounts, including opening, closing, and overseeing transactions.
* Collaborate with specialists to deliver the best solutions for customers.
Qualifications
We are looking for someone who is caring, customer-focused, eager to learn, and values integrity—especially when handling customer information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
We require:
* A passion for building lasting customer relationships and serving the local community.
* Ability to work in a dynamic customer service environment.
* Excellent problem-solving and analytical skills.
* Banking or financial services experience is desirable but not essential.
Join Our Team
You will report to the Branch Manager and be part of the Branch Team, dedicated professionals committed to providing exceptional support to our customers.
We embrace diversity and encourage Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ individuals, and culturally diverse community members to apply.
Additional benefits include:
* Paid community volunteer days supporting charities across Australia.
* Employee discounts, health and wellbeing programs, assistance services, and more.
* A flexible, diverse working environment.
* Career development, training, and coaching opportunities.
By joining Beyond Bank, you will work alongside talented professionals who support your growth.
If you are passionate about people and making a difference, we want to hear from you.
Our Recruitment Process
The process may include a phone screen, video or face-to-face interview, psychometric testing, and background checks.