Join to apply for the Duty Manager Fulltime role at Greenbank Services Club1 week ago Be among the first 25 applicantsJoin to apply for the Duty Manager Fulltime role at Greenbank Services ClubGet AI-powered advice on this job and more exclusive features.Be Part of Something Bigger at Greenbank Services Club!Join the passionate team behind Your Greenbank—a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that’s as dynamic as you are!About The RoleAs part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club. Your responsibilities will include:Key ResponsibilitiesMember Relations:Maintain and develop strong relationships with club members.Ensure a high level of member satisfaction and engagement.Customer Satisfaction:Maximize patron satisfaction by driving high service standards.Ensure that guests have a positive experience at all times.Gaming Floor Management:Oversee and manage the large gaming floor.Ensure compliance with all relevant liquor and gaming regulations.Team Leadership:Mentor and lead a diverse team of staff.Foster a positive work environment and encourage team cohesion.Operational Oversight:Manage the operations of gaming, bingo, and food and beverage outlets.Ensure efficient and effective operation of all departments.Ensure a safe venue for all stakeholdersFeedback and Complaints Resolution:Address and resolve any feedback, queries, or complaints from patrons.Use feedback to improve service and operations continuously.Effective Communication:Ensure clear and effective communication within the venue.Communicate effectively with both team members and patrons.Goals And ObjectivesEnhance Customer Service:Continuously work to improve the level of service provided to patrons.Implement initiatives to exceed customer expectations.Achieve KPIs:Meet and exceed individual and team key performance indicators (KPIs).Focus on both service-related and financial KPIs.Financial Targets:Strive to meet and exceed financial targets set for the club.Implement strategies to enhance revenue and manage costs effectively.Team Coaching and Motivation:Coach and motivate your team to perform at their best.Encourage professional development and recognize team achievements.About YouAs a member of our management team, you’ll need a versatile skillset to thrive both independently and in a team environment. Hands-on expertise is essential, and flexibility for shift work, including weekends and public holidays, is essential.To be successful in this role you would need to possess the following:Requirements And QualificationsPrevious Experience: A minimum of 2 years in a similar role.Certificates:Responsible Service of Alcohol (RSA) CertificateResponsible Service of Gaming (RSG) CertificateValid Responsible Management of Licensed Venue CertificateValid Approved Manager LicenseSkills and Experience:Proficiency in conflict resolution.Experience in employee engagement.Eligibility:Working rights in Australia.If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!Simply complete the application process by clicking the Apply Now button and we’ll be in touch.No recruitment agencies pleaseSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesGambling Facilities and CasinosReferrals increase your chances of interviewing at Greenbank Services Club by 2xSign in to set job alerts for “Duty Manager” roles.Fortitude Valley, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 day agoRochedale South, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia 2 years agoAssistant Venue Manager Loganholme/ Full TimeLoganholme, Queensland, Australia 6 days agoBrisbane City, Queensland, Australia 1 year agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 3 months agoUpper Coomera, Queensland, Australia 1 week agoNew Farm, Queensland, Australia 3 weeks agoAssistant Venue Manager | Royal Hotel NundahBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 3 months agoGuest Services Manager The Constance Hotel -BrisbaneFortitude Valley, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 days agoBrisbane City, Queensland, Australia 3 weeks agoAssistant Manager Full Time - Ann Street, Fortitude ValleyFortitude Valley, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 year agoBrisbane City, Queensland, Australia 1 year agoBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 week agoKFC Assistant Manager - Underwood and LoganholmeBrisbane, Queensland, Australia 4 months agoWoodend, Queensland, Australia 1 year agoBrisbane, Queensland, Australia 2 weeks agoLutwyche, Queensland, Australia 3 weeks agoNudgee Beach, Queensland, Australia 5 days agoStafford Heights, Queensland, Australia 3 months agoBrisbane City, Queensland, Australia 1 year agoForest Lake, Queensland, Australia 2 weeks agoGaythorne, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 year agoWe’re unlocking community knowledge in a new way. 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