As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our Federal Government client is seeking to engage an APS3 Participant Support Officer on a contract for 12 months.
**Position Overview**
**Duties & Responsibilities**:
Responsibilities may include but are not limited to:
- Managing and resolving participant matters by actioning planning tasks.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency's online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency's Business systems.
**Capabilities of the role**:
**_Adaptability_**
Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
**_Building Customer Loyalty_**
Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
**_Continuous Learning_**
**_Managing Work_**
Effectively managing one's time and resources to ensure that work is completed efficiently.
**_Leveraging Feedback_**
Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal/external partners, or customers); responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on others.
**_Technical / Professional Knowledge or Skill_**
Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
**_Managing Relationships_**
Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
**_Quality Orientation_**
Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
**_Energy_**
Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time.
**Mandatory Requirements**:
- Applicants must be Australian Citizens.