Ventia have been awarded a 6-year Defence Base Services contract
Work for a top 200 ASX listed company based in Australia and New Zealand
Opportunities based in the RAAF Darwin
About the role
Ventia is currently recruiting for a Guest Services Agent to support on-base accommodation services for Defence personnel. This role involves managing bookings, check-ins/outs, maintaining records, coordinating inspections, and delivering excellent customer service.
Key responsibilities
* Lead the charge in room booking and allocation for personnel posted or transiting through the base
* Track and manage keys like a vault master (arrival, departure, and safe storage)
* Coordinate cleaning, maintenance and respond to service requests
* Keep records sharp: occupancy stats, rank-room reports, logbooks, inventory and condition checks
* Liaise with leadership to align accommodation with rank and availability
* Perform quality room inspections to ensure everything is functional and welcoming
* Welcome deliveries, manage IT programs related to bookings, and assist visitors and trades
About you
* 1+ years' experience in hospitality or accommodation
* A diploma or degree in hospitality management or a related field is advantageous
* Proficiency in MS Office and record-keeping systems
* Strong communication and customer service skills
* Respectful and inclusive approach to working with diverse communities
* You take pride in delivering high-quality work safely and reliably. You follow established procedures, actively look out for your teammates, and understand that safety is a shared responsibility. You contribute to a culture where safety incidents, near misses, and hazards are reported promptly and constructively.
Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen undertake and maintain a satisfactory Australian Federal Police check.
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About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.
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Ventia has been a long-standing partner of the Department of Defence, providing integrated Defence infrastructure and asset management support services. We help create safe, efficient, and supportive environments where Defence personnel live, work, and train. Safety is a core value at Ventia, and we are committed to maintaining a high-performing, safety-focused environment.
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