Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team.
* Provide exceptional technical support to end-users, diagnosing and resolving complex hardware and software issues.
* Install, configure, and maintain end-user devices and peripherals in a timely manner.
* Manage user accounts and access permissions within the organisation's systems with ease.
* Collaborate closely with the IT team to ensure seamless system upgrades and rollouts.
* Document technical processes and maintain accurate records of user requests and resolutions in accordance with industry standards.
* Monitor and maintain the performance of end-user systems to minimise downtime and maximise productivity.
* Deliver high-quality training and support to staff on the use of technology tools and systems.
* Ensure strict compliance with organisational IT policies and security standards at all times.
As a key member of our team, you will have the opportunity to work with cutting-edge technology and develop your skills in a dynamic environment. If you are passionate about delivering exceptional technical support, we want to hear from you!
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced team environment. A strong understanding of IT systems and technologies is essential for this role.