Job Overview
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This role is a critical part of our Technology team, where you will lead and support the technical support team to ensure efficient resolution of customer issues and high customer satisfaction.
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Key Responsibilities:
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* Lead and mentor the technical support team to achieve their best performance.
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* Provide technical expertise and guidance to the team for troubleshooting complex issues.
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* Serve as an escalation point for unresolved issues.
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* Develop and implement processes to improve efficiency and effectiveness of the technical support team.
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* Work closely with other departments to ensure seamless communication and resolution of technical issues.
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* Prepare and present regular reports on team performance and customer issues.
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Required Skills and Qualifications
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• L2 support and administration experience with Windows 10/11 and Intune, Active Directory, SharePoint, Microsoft 365 Apps, and desktop applications.
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• Experience configuring, maintaining, and troubleshooting IT systems.
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• Strong focus on service delivery with a desire to innovate, improve process, support others, and collaborate.
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• Demonstratable people leadership skills.
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Benefits
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Our organisation offers a range of rewards for your effort, including:
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* Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way.
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* Individual learning plans to help map and deliver on your career development.
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* Internal employment and development opportunities.
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* Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program.
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* Celebrate and feel supported in your diversity.
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* Full salary packaging benefits.
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* Extra leave to use in a range of ways to ensure you're able to perform at your optimum.
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Others
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Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme.
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