Role Description
This is a part-time hybrid role for a Customer Service Manager located in Melbourne, VIC, with the flexibility to work from home on a limited basis. The Customer Service Manager will oversee customer service operations, ensuring customer satisfaction and maintaining high service standards. Responsibilities include managing and training the customer support team, addressing customer inquiries and complaints, analyzing customer feedback to improve service delivery, and implementing best practices to enhance the customer experience.
Qualifications
* Proficiency in Customer Satisfaction, Customer Service Management, and Customer Support
* Strong Analytical Skills to assess customer feedback and identify areas for improvement
* Excellent Communication skills for effectively addressing customer needs and leading a team
* Strong problem-solving abilities and conflict resolution skills
* Ability to work both independently and collaboratively in a hybrid work environment
* Previous experience in a customer service management role preferred
* Certifications or training in customer support or service management are a plus