Make a real difference in our community.
At South Coast Medical Service Aboriginal Corporation (SCMSAC), you'll be part of a culturally safe, inclusive, and values-driven team making meaningful change across communities in the Illawarra, Shoalhaven, Far South Coast, and Goulburn regions. We're a not-for-profit Aboriginal Community Controlled Organisation delivering holistic health, wellbeing, and family services. While many of our programs and services are designed specifically for Aboriginal children and families, some of our teams also work with and support the broader community. Cultural connection is at the heart of everything we do, shaping how we support families, strengthen communities, and inspire future generations.
Work with purpose, in a location you love, with an organisation that makes a difference.
Location: Nowra
Type: Casual
Closing Date: Ongoing
The Role
* The Community Support Officer will be responsible for supervising and reporting on family contact, transport of children, young people and their families to supervised contacts, respite and other scheduled activities. The Community Support Officer may also be required to engage in mentoring activities.
Key responsibilities
* Work with children, young people and their families who require support, to achieve goals identified as part of individual case plans and work independently to carry out the service
* Record all contact with clients of the service including evidence based, high level reports of supervised contact to be reviewed and signed off by Supervisors
* Support relevant staff working in areas of Aboriginal Cultural Support, living skills and leaving care plan and SCMSAC mentoring programs
* Ensure compliance as a mandatory reporter, and follow ROSH protocols and line management reporting where there are reasonable grounds to suspect that a child is at risk of harm
* Assist in the training of colleagues in Community Support Service (CSS) facilitation
* Perform other ad hoc duties as identified by Supervisors and Managers
* Comply with all SCMSAC Policies and Procedures
* Other duties as reasonably directed by the CEO, Senior Manager or Supervisor
* Minimum Cert IV in Community Services or related fields (or willingness to obtain), or equivalent experience in relevant sector.
* Demonstrated knowledge and understanding of the issues affecting Aboriginal communities, families, and children.
* Proficiency in report writing and demonstrated ability to develop, organise and maintain records and reports in a timely manner.
* Demonstrated computer proficiency, including the use of Microsoft Office applications, clinical record and data management systems.
* Effective time management skills, the ability to prioritise and work to strict deadlines.
* Effective conflict resolutions skills, negotiation, mediation, and decision-making skills.
* Excellent communication skills and interpersonal skills with the ability to exercise these in a team environment.
* Ability to work autonomously.
* Demonstrated understanding of the impact of trauma on children, young people and their families.
* Demonstrated ability to facilitate programs and the evaluation of them.
* Understanding of the importance of handling sensitive and confidential client and service information.
* Current Working with Children Check, Working with Vulnerable People Registration and National Police Check.
* Willingness to consent to have probity information entered onto the Residential Care Workers Register.
* Current First Aid Certificate.
* Full Current Drivers Licence.
* Aboriginality*
* Minimum one-year experience in the Community Services field.
* Working knowledge of the local and regional service networks.
Pre-Employment Requirements
All preferred applicants must complete a National Police Check. A paid employee Working With Children Check (NSW) is required prior to appointment, in accordance with legislation. For Aboriginal Designated Positions, applicants will be asked to provide proof of Aboriginality at the interview stage. Aboriginality is a genuine occupational requirement under Section 8(1) of the Racial Discrimination Act 1975.
Why Join Us?
At SCMSAC, you'll be part of a culturally safe and inclusive workplace where your contribution truly matters. We're a values-driven team creating real impact in our communities. We offer:
* Generous employment conditions, competitive rates, and access to salary packaging.
* Ongoing career development, education, and training.
* A collaborative, respectful, and inclusive team environment where you can thrive.
* Strong team values and community impact.
* Opportunities for professional growth.
* A welcoming environment that supports Aboriginal and Torres Strait Islander applicants.
Benefits and perks
* Monthly RDOs (Rostered Days Off).
* Paid Christmas shutdown period in addition to standard leave entitlements.
* Take advantage of up to $15,900 in tax-free income through salary packaging (NFP benefit).
* Ongoing training, support, and career advancement opportunities.
* Opportunity to work within a supportive, dedicated team.
* Ongoing professional development and training.
Access to a free Employee Assistance Program with confidential support for mental, emotional, financial, and physical wellbeing.
How to applyOption 1 - Apply by Email
Please email your completed application to:
Include the following documents: SCMSAC Application Form, Resume/CV, Cover Letter addressing the Selection Criteria, Confirmation of Aboriginality (only required for Aboriginal-identified positions), Any relevant qualifications or certificates
Need help or have questions? Contact our HR team:
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