Technical Support Engineer (SCIM Compliance)Subsidised health insurance + stock discountsWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.This role is flexible in that you can work up to 100% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Qualifications3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experienceRequired Technical SkillsStrong understanding of Microsoft 365 Compliance workloads, including Sensitivity Labels (encryption, auto-labeling, content marking)eDiscovery workflows (search, hold, review sets, export)DLP configuration and policy troubleshooting (Exchange, SharePoint, Teams, Endpoint)Email Archiving flowProficiency in PowerShell (e.g., Get-ComplianceSearch, New-CaseHoldPolicy, Search-UnifiedAuditLog)Familiarity with reading message traces, audit logs, and telemetryExperience supporting or using Microsoft 365 Defender, Security & Compliance CenterNice to HaveGraph API for compliance data accessInformation Barriers, Insider Risk policies, or Communication ComplianceExchange Online Protection (EOP) or Defender for Office 365Microsoft CertificationsSC-400: Microsoft Information Protection AdministratorSC-200 / SC-300 or equivalent experienceThis position requires flexibility in working shift based on the business needs.
The working shift may vary depending on the operational demand, and it may include shift rotations of Monday to Friday from 9:00 AM to 6:00 PM, or Tuesday to Saturday from 7:00 AM to 4:00 PM or Sunday to Thursday from 7:00 AM to 4:00 PM.Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include, but are not limited to, specialized security screenings: Microsoft Cloud Background Check.
This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.ResponsibilitiesResponse and Resolution: Own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.Readiness: Lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.Develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.Benefits / PerksIndustry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectMicrosoft is an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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