Associate Energy Systems Technical Support Engineer
An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client-facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.
Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.
What You’ll Do
* Provide the highest level of customer support by answering customer inquiries
* Maintain a high fleet availability through proactive monitoring and resolving issues before they impact the customer
* Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
* Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
* Determine if a technical solution can be resolved remotely or if on-site service is required
* Communicate customers' concerns with NOC Managers, Service Engineering, or Field Service as necessary
* Accurately record issues and data into a CRM database
* This role may require a shifted workweek to provide weekend support
What You’ll Bring
* Minimum 2 years of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
* Excellent written and oral English communication skills
* Excellent customer service skills
* Ability to prioritize effectively and handle shifting priorities
* Experience with CRM systems and MS Office Suite
* Energy industry experience or background in technical support
* Understanding of distributed generation and/or energy storage systems preferred
Compensation and Benefits
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
* Employee Stock Purchase Plan (ESPP)
* Parental leave (no minimum employment period)
* Primary carers – 18 weeks at full pay or 36 weeks half pay
* Secondary carers – 6 weeks full pay
* Employee Vehicle Loan Program
* Novated Leasing (AU only)
* Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
* Bike to work – $10 per day if you cycle to work
* Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
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