About Us
At Relationships Australia Queensland (RAQ), we are Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life's challenges. Our Cairns team is leading the pilot program for Domestic and Family Violence (DFV) Co-Response in partnership with the Queensland Police Service (QPS). This model brings RAQ and QPS together to jointly respond to DFV incidents, ensuring immediate support for victim-survivors while enhancing perpetrator accountability. Note: This reflects the role's context within the DFV Co-Response initiative.
About the Role
We are seeking a dynamic and resilient individual to join our pilot program in Cairns, working with the Queensland Police Service (QPS) to make a real difference in people's lives. In this critical role, you will identify, assess, and develop comprehensive case support, providing a holistic response to support safety and positive community change. You will work with a dedicated team to ensure clients receive the support they need to break the cycle of violence and build safer, healthier relationships. This is a full-time contract until 30 September 2026.
Additionally, the Person Using Violence (PUV) Practitioner duties
* Participate in a mobilised response with QPS to DFV incidents in the community and follow-up with a non-mobilised post-crisis intervention response.
* Incorporate an understanding of DFV and other forms of gender-based violence into practice.
* Provide crisis interventions to support the immediate needs of the person using violence, including undertaking risk assessments and risk management, with a focus on the needs and safety of the victim-survivor and children.
* Conduct DFV assessments to identify the victim-survivor, the person using violence, and others most in need of protection.
* Deliver trauma-informed counselling and case management to meet ongoing needs of the person using violence, including a warm referral to perpetrator intervention programs (if appropriate).
* Participate in local Community Coordinated Response networks involving the QPS, local magistrates, and non-government organisations.
* Provide advice and assistance to QPS to enable them to exercise discretion to charge the person using violence with a criminal offence or issue a Police Protection Notice.
* Engage in collaborative debriefing and reflective practice with QPS to continually improve DFV incident responses.
About You
We are looking for a passionate and driven individual committed to making a meaningful difference in the lives of those affected by domestic and family violence. You are eager to challenge existing norms and contribute to developing new strategies that address the complexities of DFV. You are open to ongoing professional development and participation in reflective practice.
Qualifications and experience
* Qualified in a Human Services related field and/or relevant DFV experience.
* Relevant experience in the human services area (e.g., Psychology, Mediation, Counselling, Social Work).
* Experience providing advocacy, information, referral, and/or counselling to those affected by DFV.
* Sound knowledge of the DFV service response system and services, especially in the context of the catchment area.
* Understanding of the Domestic and Family Violence Protection Act (2012), Child Protection Act 1999, and other relevant legislation.
* Demonstrated understanding of the similarities and differences in DFV risk assessment and management when working with victim-survivors and users of violence.
We Can Offer You
* Work-Life Balance: A flexible, supportive culture that empowers you to thrive at work and at home.
* Boost Your Take-Home Pay: Salary packaging options of up to $15,900 per year.
* Extra Time Off: 3 additional paid leave days over the Christmas period, on top of standard annual leave.
* Annual Leave Loading: Extra pay when you take annual leave.
* Study Leave: Up to 2 weeks of paid study leave per year to support professional growth.
* Generous Parental Leave: Paid parental leave program.
* Wellbeing Support: Medical insurance discounts and free access to our Employee Assistance Program through Telus Health.
The salary is offered between $99,000.00 to $104,000.00 per annum, to be negotiated based on qualifications and experience, plus superannuation.
How to Apply
To apply, send your resume and a brief cover letter outlining why you are the ideal candidate for this role. Applications can be submitted by clicking Apply Now. Applications close Sunday 29 March 2026.
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