Bottle Shop Manager | The Wattle Hotel Bottle O
Redcape Hospitality is seeking a driven, passionate & caring people‐centric individual to join our Leadership Team as our Bottle Shop/Retail Manager. You would lead your collective team to successfully operate the Bottle‐O in a role that combines both FOH & BOH duties.
Duties and Responsibilities
* Lead the Bottle Shop team, aiming to offer outstanding customer experiences.
* Ensure exceptional venue standards in cleanliness and presentation.
* Create and nurture a positive work environment so that all team members can thrive.
* Drive financial performance through the enhancement of staff and customer experience.
Required Traits, Qualifications & Attributes
* Experience in the same or a similar role is mandatory.
* Strong interpersonal & communication skills.
* Strong attention to detail.
* Genuine focus and appreciation for quality service and customer experience.
* Sincere and deliberate focus on building rapport with guests.
* An enthusiastic, positive, and outgoing attitude.
* High level of listening skills and ability to take direction well.
* High standard of physical fitness & manual handling; ability to complete heavy lifting tasks and work unsupervised within WHS guidelines.
* Full or flexible availability for rotating rostered shifts including opens, mids, closes, weekends and public holidays.
* Proven track record with leading teams.
* Focused on driving performance.
* Accountable and responsible.
* Understands business strategies.
* Holds a current/valid RSA certification (or willingness to obtain).
* Forklift license preferred but not mandatory.
* Computer skills for effective stock management.
Enjoy the benefits of Redcape Hospitality
* Growth opportunities within a portfolio of 30+ hotels across NSW and QLD.
* Extensive training opportunities for professional development and career progression.
* Staff benefits including 40% off on‐premise food & beverage and 10% off consumable Bottle Shop purchases across all Redcape venues.
* Opportunity to engage and give back to the community through our Public Communities platform.
* Clearly defined career progression pathway.
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