Solutions architect - enterprise service management (sydney)

The Senior Consultant I, Solution Architecture is a key leadership role responsible for designing creative and high‐value solutions for customers, primarily leveraging the Atlassian suite. As a Solution Architect, this individual builds long‐term, trusted relationships with customers, guiding them on their transformational journey to support broad corporate initiatives.

This role requires broad expertise across Atlassian's core focus areas—world‐class software development, enterprise service management, enterprise strategy and planning, and teamwork collaboration—complemented by deep, specialized knowledge in one of these pillars. The focus is on co‐creating multi‐year strategic roadmaps and providing the architectural oversight necessary for successful adoption and lasting business value.

• Deliver strategic solution roadmap discussions with customers, aligning their business objectives with Atlassian capabilities and potential AI enhancements.
• Map customers' critical corporate initiatives and strategic goals to measurable KPIs, demonstrating how the Atlassian platform and its System of Work can drive positive business outcomes.
• Act as a trusted advisor to customer stakeholders, including their technical and leadership teams, enhancing their strategic capabilities through sustained mentorship.
• Set and communicate a compelling vision for a productive and efficient future for each customer, considering their unique challenges and organizational capacity for change.
• Proactively identify and cultivate additional product and service opportunities within customer organizations that align with their strategic needs.
• Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities.

• Collaboratively build customer road maps that align with corporate goals and provide cutting‐edge solutions to challenging business requirements.
• Design robust integrations between the Atlassian platform and other enterprise systems, leveraging ServiceRocket, Atlassian, and partner technologies to reduce friction and support new opportunities.
• Define the system architecture and provide high‐level oversight for implementation and solution deployment for enterprise‐scale projects at each stage of the roadmap journey.
• Guide customers through complex architectural decisions and implementation strategies, focusing on long‐term value and successful user adoption.
• Advise customers on the change management processes required for successful adoption of new technologies and redesigned processes.
• Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions for customers.

• Lead the design of high‐value, reusable strategic assets (e.g., architectural frameworks, best practice guides) that improve the team's effectiveness in your area of deep specialization.
• Contribute to the development of ServiceRocket's intellectual property, including webinars and demonstrations that incorporate Atlassian's latest offerings and AI, analytics and System or Work technologies.
• Maintain a strong, positive personal brand by actively participating in relevant partner channels like the Atlassian Community, conferences, or blogging.

• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 5 years and a Master's degree; or equivalent experience in a technical consulting or solutions architecture role.
• Proven experience in guiding customers through significant technology and process changes, including developing and implementing change management strategies.
• Demonstrable experience in mentoring other consultants or architects to grow their technical and