Global Discounts + Reward & Recognition Programs
Mantra & The Sebel Twin Towns Hotel & Apartments are two properties located side by side on the Gold Coast / Northern NSW border, overlooking Coolangatta Beach. The properties offer a range of hotel-style rooms as well as one, two, and three-bedroom apartments, along with pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading to the beach or visiting local pubs, clubs, or restaurants along the foreshore and surrounds.
Purpose
As the Night Audit Supervisor, you will ensure the smooth operation of the property from 11pm to 7am. During these hours, when most guests are asleep, you serve as the reliable point of contact for late-night guest inquiries or minor maintenance issues, supporting the hotel's reputation for exceptional service.
This role offers a base hourly rate of $28.87, plus applicable night shift penalties.
Primary Responsibilities
* Supervise nightly hotel operations and ensure the safety of all individuals on the premises during your shift
* Provide continuous customer service throughout the evening, including check-ins, checkouts, and guest inquiries
* Supervise the reception desk, assisting with and overseeing night audit and reporting procedures
* Uphold overnight property security standards
* Assist in preparing for the daytime team's operations
Skills and Experience
* Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping stone to opportunities in operations or finance
* A positive demeanor and ability to work independently
* Strong commitment to customer service and technical proficiency in executing nightly front office transaction audits
* Quick thinking, customer-centric troubleshooting skills, and a proactive approach to delivering memorable guest experiences
* A keen eye for detail to ensure accurate revenue capture and reporting
Employee Benefits
* ALL Heartist Membership: Discounts on accommodation and food & beverage worldwide
* Family & Friends Discounts: Available on accommodation, services, and events for loved ones
* Accor Live Limitless (ALL) Loyalty Program: Earn points and achieve status on worldwide stays
* Learn Your Way: Access to industry-leading training platforms like Accor Academy and Typsy
* Build Your Network: Connect with over 300,000 Accor professionals globally
* Worldwide Opportunities: Over 400 hotels in the Pacific and 5,300 hotels across 110 countries, offering career growth opportunities
At Accor, we embrace diversity and inclusivity, helping you grow and learn to make work meaningful. Join us and write your story in hospitality. Everyone has a story, and we want to learn yours. Apply now.
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Hospitality & Tourism: 1,001-5,000 employees
Offering premium accommodation with a warm welcome in bustling cities and holiday destinations. With hotels, resorts, and self-contained apartments across Australia and New Zealand, Mantra makes room for you.
Mantra is part of the Accor Global family, hosting over 40 hotel brands with 5,300 hotels across 110 countries.
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