Jupiter Health and Medical Services Pty Ltd is seeking a Casual Medical Receptionist to join our team in Subiaco, WA. This is a Casual Position that plays a vital role in the day-to-day operations of our busy general practice. The successful candidate will be the first point of contact for patients and visitors, providing high-quality customer service while supporting the practice team through a variety of administrative and operational duties.
Key Responsibilities:
* Greet patients and visitors in a warm and professional manner
* Answer phones, manage bookings, and confirm appointments
* Arrive patients at the front desk and manage appointment scheduling, ensuring the correct examinations are booked based on request forms
* Assist with new patient registrations and data entry
* Handle accounts, banking, Medicare batching, and other billing activities
* Process payments and Medicare claims
* Provide a high standard of patient care and customer service by anticipating, recognising, and meeting patient needs
* Always protect patient privacy and dignity, and aim to ensure patient comfort
* Maintain cleanliness and order at the front desk
* Perform general office duties such as scanning, filing, and emailing
* Support clinical staff with basic administrative tasks
* Contribute to quality patient care through effective delivery of admin services
* Cooperate and assist other team members during busy periods
What we're looking for:
* Previous customer service or admin experience (medical reception experience a bonus but not essential)
* Confident using a computer and learning new systems
* Friendly, reliable, and able to work in a fast-paced environment
* Strong communication and interpersonal skills
* Willingness to learn and contribute to a team
* Availability for weekday and weekend shifts
What we offer:
* A supportive and welcoming work environment
* On-the-job training with opportunities to grow
* Flexible casual hours
* Be part of a well-established healthcare group
* Convenient location in the heart of Subiaco