IT Support Services Lead
A forward-thinking organization in Canberra seeks an experienced Operating Support Manager to oversee the delivery of IT services. This key role involves leading the Help Desk and collaborating with colleagues to enhance user experience and service excellence.
The successful candidate will have proven experience in Help Desk management and a valid ITIL v4 Foundation certification. As part of this team, you will be responsible for contributing to a positive and supportive work environment focused on delivering exceptional customer service.
Key responsibilities include:
* Overseeing the Help Desk and coordinating support services
* Collaborating with colleagues to enhance user experience and service excellence
* Maintaining up-to-date knowledge of ITIL best practices
We are committed to providing opportunities for growth and development within our team. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.