Overview
Schedule: 7:00 AM to 4:00 PM Ph Time | 9:00 AM to 6:00 PM AEST
Why choose Remote Staff?
100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
15+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
Competitive and negotiable compensation (depending on skill level & experience)
100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.
*Terms and conditions apply.
Reminders
Applying to Remote Staff is 100% FREE
Processing your application is 100% FREE
We will NEVER ask for placement fees, bank details, GCcash accounts, training fees, reservation fees, or any form of payment
Job Details
Job Title: IT Support Specialist
Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Ph Time | 9:00 AM to 6:00 PM AEST
Responsibilities
* Perform First and second level support via our Ticketing system.
* Perform reporting on a job-by-job basis via the Job System to record:
* Accurate starting and completing times
* Accurate tasks performed to resolve (attempt) the reported issue.
* Accurately, any parts required during the performance of the job
* Perform Jobs assigned by the Technical Co-ordinator in accordance with the computerised jobs list
* Escalation of unresolved technical issues to Technical Manager
* Create/ maintain / update documentation within our document management system.
Qualifications
* Current Microsoft Certification (Desktop Based)
* CCNA is preferred but not required.
* Has more than 5 years of experience in IT support & helpdesk
* Must have handled Level 1 to 2 IT Technical Support
* High level of organisational skills
* Proactive problem solving skills
* Well-developed communication skills
* Ability to work in a team environment and also independently
* Ability to work under pressure
* Strong commitment to company philosophies and product offerings
Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.
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