Rentokil is looking for an organised Service Planner with strong administrative and communication skills to join the team in Brisbane on a full-time basis.
Role can be based in Acacia Ridge or Brendale.
Responsibilities
* Organisation and scheduling of regular field service activities in Pest control
* Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
* Organise installations and jobs for completion within divisional time frames and expectations
* Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-routine service calls
* Deal with all paperwork and administration related to service activities and routing of documents for entry onto Branch Contracts Computer System
* Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
* Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
* Maintain reporting spreadsheets within timeframes
Qualifications
* Excellent phone etiquette
* Strong written and verbal communication skills
* Strong computer skills
* Ability to give clear instructions
* Strong collaboration skills
* Strong time management skills
* Previous experience in a similar role, or fast‐paced office environment
Benefits
* Working for the world's largest pest control company
* Mobile phone
* Employee cash incentive programs & bonuses
* Comprehensive induction and training
* Access to employee assistance program, for you and your family
* Ongoing learning and development
* Career Progression, many of our employees have expanded into other roles across the company
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