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Work type: 38 HOUR WK - NOT ROSTERED
Location: SUNSHINE COAST
Categories: Product and Distribution
Provide leadershipin managing runoff intermediated claims across Home, Landlord, and SME products to deliver optimal, compliant outcomes.
Key priorities
- Lead and support a team to meet service and performance targets.
- Monitor and report on claims service delivery weekly.
- Ensure operational controls meet regulatory compliance.
- Build strong relationships with internal and external stakeholders, leveraging deep understanding of the role.
- Proactively manage risk and support continuous improvement.
- Follow all WHS policies, reporting hazards and ensuring a safe work environment.
- Promote a strong risk culture across the team and business.
About you
Experience & Knowledge:
- Degree in business, insurance or a related field (preferred, not essential).
- 5+ years’ experience leading teams in a complex service environment.
- Proven background in managing insurance claims.
- Skilled in leading remote, high-performing teams and managing performance.
- Strong conflict resolution and client management skills.
- Excellent knowledge of property claims legislation and regulations.
- Understanding of general insurance and broker environments.
- Awareness of industry trends and innovations in claims service.
- Commercial thinker with strong planning and problem-solving skills.
Ways of working
Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays.
Sippy Downs & Fortitude Valley:
This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.
Sippy Downs: Free onsite parking, nearby public transport (bus), and close to shops. Plus, enjoy exclusive HQ perks!
Fortitude Valley: Prime location on James St & Ann St, a short walk to the train station, with excellent public transport and proximity to Brisbane’s best restaurants, bars, and shops.
Why Youi ?
At Youi, we challenge the norm—in both insurance and hiring. With 3,000+ employees, we’re growing fast, driven by diversity, individuality, and a passion for awesome service. Our dynamic, honest, and human-focused team values every contribution. If you’re ready to make a difference, join us!
- Work-Life Balance – 22 days of leave (including your birthday), paid volunteer day, and onsite wellness services.
- Wellbeing – Free fitness classes, bike hire, onsite health checks, and a 24/7 employee assistance program. Enjoy social sports, virtual health challenges, and two onsite cafés.
- Financial Perks – 15% insurance discount, retail deals, and financial wellbeing & health insurance consults.
- Growth opportunities – Career progression and paid study leave.
As a Circle Back Initiative member, we commit to respond to every application.
* Our Internal Talent Acquisition team handles all hiring, and we don’t accept unsolicited resumes sent to hiring managers. *
Advertised: 19 Sep 2025 E. Australia Standard Time
Applications close: 30 Oct 2025 E. Australia Standard Time
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📌 Operations Manager
🏢 Youi
📍 Sunshine Coast Regional