Australian Citizens residing in Australia only respond.
* Contract start 05 June 2023 to 12 months, with 12 months extensions.
The NDIA Desktop Services Directorate is a key function of the ICT Services Branch delivering both Desktop Services and ICT Asset Management to the Agency.
The NDIA is seeking a highly skilled and experienced Team Leader for its Asset and Configuration Management team, responsible for leading a team of asset officers managing all aspects of the asset and configuration management life cycle for the Agency. This role will work closely with the Agency to develop, configure, maintain, support, and optimize the Asset and Configuration Management function.
The position will lead a Hub supporting the Agency, with a team to be built around the Team Lead in the region. Over time, this position may have up to 5 direct reports.
The Team Leader will coordinate ICT Asset Management processes, including ordering, warehousing, and distribution of ICT equipment and peripherals for NDIA Staff and Partners.
Duties
These may include but are not limited to:
* Leading a Hub of the Agency's Asset Management team, delivering essential ICT hardware and software services to the Agency.
* Working collaboratively with third-party vendors, investigating new service offerings, asset recovery, and repair approaches.
* Contributing to the design and implementation of an operating model that reflects new ways of working.
* Managing Asset Stocktakes and Audits.
* Designing, building, deploying, and supporting the Agency's hardware fleet, while also implementing technical change management activities.
* Investigating complex technical problems assigned to the team and engaging others to assist in addressing these problems.
* Creating documentation of ICT asset management processes that are consistent with industry best practices and formal ICT Management Frameworks such as ITIL.
* Drafting task cards, divisional communications, briefing papers, and other corporate documents as they relate to ICT asset management.
* Engaging with internal and external stakeholders in a positive and professional manner.
* Working proactively and collaboratively to resolve problems and achieve business outcomes.
Selection Criteria
Every application requires addressing the selection criteria as part of the application submission.
* Demonstrated experience leading teams to deliver ICT services through ICT management frameworks such as ITIL.
* Demonstrated experience with ICT Asset Management, Configuration Management, and warehousing processes.
* Demonstrated experience in each of the following areas: freight forwarding, logistics, inventory administration, purchasing, or supply chain administration.
* Demonstrated strong commitment to meeting agreed work targets and standards. Highly organized, methodical, and possess a high attention to detail while ensuring deadlines are achieved.
* Experience undertaking ICT asset functions in complex, geographically diverse organizations. Experience working as part of cross-agency teams spanning geographic locations.
* Understanding and implementing appropriate ICT asset management practices.
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