Company: Mecura Disability ServicesLocation: Helensvale, Gold Coast QLD, Australia (includes local community-based travel)Employment Type: Full-Time, PermanentProbation: 6 months standard
About Mecura
Mecura is a values-driven NDIS provider delivering Supported Independent Living (SIL), community access, and personalised support services. As we grow from a small, family-oriented team into a mid-sized, scalable organisation, our mission remains clear: deliver high-quality, compassionate support that enhances the lives of people with disabilities.
Position Overview
This is a dual-focus senior leadership role responsible for:
Service Delivery & Operational Oversight
Business Development & Participant Growth
As the link between frontline service and strategic growth, you'll be pivotal in aligning client outcomes, team performance, compliance, and referral development. This role balances structure and heart — with a focus on quality, consistency, and sustainable expansion.
You will report directly to:
* Director – leading on service quality, outcomes, and team leadership
* CFO – focusing on operational efficiency, cost control, and scalability
Key Responsibilities
1. Service Delivery & Operations
* Lead daily operations across SIL and community programs
* Monitor support delivery, staff deployment, and roster coverage
* Escalate and manage service-related issues or risks
* Conduct site visits to ensure consistent quality of care
* Clarify and align responsibilities between Case Managers, Coordinators, and Support Workers
2. Quality, Compliance & Risk
* Ensure adherence to NDIS Practice Standards and internal policies
* Review documentation, medication logs, incident reports, and support plans
* Lead incident management and implement corrective actions
* Maintain audit readiness and risk mitigation protocols
* Manage and support a multidisciplinary team (Case Managers, Team Leaders, Support Workers)
* Promote a high-performance culture rooted in empathy, safety, and accountability
* Conduct performance reviews and guide professional development
4. Business Development Oversight
* Lead and performance-manage the BDM function
* Set weekly referral and conversion targets
* Maintain referral pipelines and intake reports
* Build and maintain strategic relationships with Support Coordinators, Plan Managers, LACs, hospitals, and referral networks
* Ensure smooth handover from intake to service delivery
5. Performance Reporting & KPIs
* Track and report on:
* Roster utilisation and attendance
* Documentation quality and compliance
* Incidents and response time
* Participant occupancy and satisfaction
* Referral volumes and conversion rates
Deliver clear updates to Director and CFO on service health and operational risks
6. Stakeholder Engagement
* Liaise with participants, families, and key community stakeholders
* Act promptly and professionally on feedback
* Integrate the voice of the participant in planning and improvements
About You
Required
* 5+ years of leadership experience in disability/NDIS services (SIL experience preferred)
* Deep understanding of NDIS Practice Standards and audit frameworks
* Proven team management and mentoring capabilities
* Experience overseeing referral or intake growth initiatives
* Strong written and verbal communication
* Valid NDIS, WWC, and QLD Driver Licence
* Must be an Australian citizen or permanent resident with valid work rights
Highly Regarded
* Experience growing an NDIS organisation through operational and service scaling
* Existing network across the disability, allied health, and hospital sectors
* Demonstrated success in improving referrals, participant intake, and occupancy
What Success Looks Like (First 3–6 Months)
* Daily operations run smoothly with team clarity and aligned roles
* Quality standards and audit readiness maintained across sites
* Participant growth trends upward through BDM alignment
* Weekly updates delivered consistently to senior leadership
* Mecura culture remains strong through growth and change
#J-18808-Ljbffr