Join to apply for the Senior Product Manager (Customer Journey) role at Flo Energy
We are looking for a Senior Product Manager to help us drive the Customer Journey for regulated (SME & Residential) customers in Australia. Bring your ideas—the wilder and the crazier, the better—and establish Flo as the go-to electricity retailer in Australia.
About Flo
Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy. We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for
Find out more about us on
What You Will Be Doing
This will change as you and the business grow.
Initially, Focus For This Role Will Be On:
* Preparing the Australian business for entry to the regulated segments of our energy market, in particular:
* Ensuring our customer acquisition and reseller channels are ready to start onboarding AU customers via multiple channels.
* Ensuring our internal tools and processes are fully compliant with regulatory standards across all Australian energy markets.
* Defining the benchmark against which the business can align its residential Standard Operating Procedures.
* Helping us define our App strategy.
* Along the way, you'll also play a role in:
* Helping us optimise our customer journey capabilities across the markets we service, via standardisation or (where necessary) harmonisation.
* Working with our New Products team to identify opportunities and integrate CERs into our customer journeys, e.g., rooftop solar, house battery, EV.
* Supporting our Marketing team as they integrate a new Marketing automation platform.
Our investments in technology are key to our success. Regular engagement with internal Sales, Customer, and Market Operations teams will be key to ensuring the business can operate efficiently, and we are able to capture and capitalise on customer feedback to help grow the business.
Likewise, you'll participate in (or drive) customer discovery activities, design and run lean experiments to test hypotheses, and help grow our reliance on data to inform the decisions we make.
Note that this role will require some deft time management to ensure teams working across Australia, Singapore, and Europe are aligned to and focused on the right things.
You Will Be a Good Candidate If You Are
* You have demonstrable experience working in the regulated residential energy market in Australia (must have).
* You've spent at least one of the last three years working on Salesforce (or an equivalent CRM).
* You've got experience in automation across different platforms/environments (frontend and/or backend).
* You've got experience in multi-platform experiences.
* Your learning agility and growth mindset are a source of frequent comment by peers and mentors alike.
Any of these will help you get up and running faster:
* You're familiar with Behavioural Analytics, or can show us you're data literate.
* You've had some time working with headless CMS.
* You've delivered Native Apps.
* You've had a go at designing, running, and assessing lean experiments.
* You have a collaborative approach to working.
* Bringing order to chaos via product thinking and prioritisation is your superpower.
* You have familiarity with UX principles.
Culture And Benefits
* An exciting scale-up position where you can make a positive impact on the business, the energy sector, and the planet.
* Work in an open-minded and dynamic environment.
* Get involved in product development and regional expansion to help chart the future of Flo.
* Chart your own course on how and where you want to develop your product skills as we continue to expand the business.
* We'll support your professional development with an annual training budget, access to additional perks like novated leasing, and you'll get the downtime you need to recharge with up to 5 weeks paid leave each year.
Join a fast-growing electricity retailer that's making renewable energy accessible for all
We are hiring people with different levels of experience, and we would love to hear from you, even if you feel unsure about meeting every requirement listed.
Join us as our new Senior Product Manager.
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