Customer Service Manager Role
We are seeking a dedicated and dynamic Customer Service Manager to join our Retail Banking team.
This role involves managing the day-to-day operations and service standards of our branch, supporting the Executive Branch Manager in motivating and guiding a team to increase productivity, maintain operational compliance excellence, and deliver consistently exceptional customer experiences.
About You
You are a dedicated professional with proven experience in supporting customers to meet their financial goals.
Your background includes motivating and coaching a team to achieve excellence, as well as managing risk and ensuring compliance with business and audit obligations.
* Financial services, commercial, or lending experience
* Understanding of the Banking Code of Practice and other Financial Sector compliance requirements
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
Our Benefits
We offer flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave with no minimum, purchase annual leave, discounted private health insurance plan, Employee Assistance Program (EAP), and access to employee network groups focused on diversity and inclusion.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.