About the role:
Provide highly professional and sensitive customer service via the Call Centre.
Offer accurate information on Council's services, community facilities, and external service providers.
Record and manage Customer Action Requests using Council's Corporate System.
Proactively communicate Council officers' availability through various telecommunication mediums.
Assist in maintaining administration systems and documentation for the Customer Service Centre.
Perform cashiering functions, receipting and managing monies, and maintaining petty cash.
Perks:
Work with a Local Council in Melton.
Enjoy a 3-month assignment with the potential to extend.
Earn $32.89 per hour + Superannuation.
Convenient part-time hours: Monday 10am-3pm, Thursday, and Friday 8:39am-5pm.
About you:
Customer service experience with a positive attitude.
Broad understanding of Council's operations and community services provided by other agencies.
Excellent oral communication skills and ability to solve problems.
Proficient keyboard and data entry skills (minimum 50 wpm).
Familiarity with Microsoft Software Applications and cash handling.
Post-secondary qualification with on-the-job training or relevant experience.
Experience in face-to-face and telephone customer service.
Ability to manage multiple tasks, set priorities, and work collaboratively in a team.