Job Description:
The Body Shop Australia is committed to generating positive economic, social and environmental impact.
Purpose of Role:
We are undergoing a transformation in our eCommerce team as we migrate from our legacy global platform to a locally managed Shopify platform and onshore our eCommerce Customer Experience team.
Key Responsibilities:
* Respond to customer inquiries across multiple channels in a timely and professional manner.
* Track and resolve customer issues, maintaining detailed documentation of all interactions.
* Assist with the Community Management of The Body Shop's social media channels.
* Identify and escalate complex issues to appropriate team members when necessary.
* Maintain high customer satisfaction levels through proactive communication and problem resolution.
Requirements:
* Experience in customer service, preferably in an eCommerce environment.
* Basic understanding of eCommerce platforms and digital retail operations.
* Excellent problem-solving abilities with a solutions-oriented mindset.
* Strong written and verbal communication skills.
What's On Offer:
* Base salary + super + bonus potential.
* Hybrid working arrangement: 3 days per week at our Australian Support Office and remaining days work-from-home.
About Us:
We're a pioneering cruelty-free beauty brand that empowers people and enriches our planet. We're passionate about making a difference and creating a better world for all.
Join Our Team:
If you're ready to make a significant impact and contribute to our mission of ethical beauty, apply now to join our team.