About Big River Group Big River Group is a publicly listed Australian company with over 120 years in timber manufacturing and building materials. Established in the early 1900s, we have grown into a leading manufacturer and supplier of engineered timber and decorative panel products, including plywood, Timberwood Panels, hardwood flooring, formply and steel formwork across Australia and New Zealand. Our Timberwood Panels – Dandenong operation supports customers across the cabinetmaking, joinery and interior fit-out sectors, alongside builders and trade partners, with a strong presence across Melbourne’s south-east growth corridor and broader metropolitan market. The Opportunity We are seeking a driven and customer-focused Account Manager to join our Timberwood Panels – Dandenong team. In this role, you will manage and grow a portfolio of customers while driving sales across our decorative panel and timber veneer range. Working closely with cabinetmakers, joiners and trade customers, you will provide practical, product-led solutions and build strong, long-term relationships across the Melbourne market. You will collaborate with internal teams to ensure a high level of service delivery, with success measured through sales growth, customer retention and consistent performance against KPIs. Key Responsibilities Manage and grow a portfolio of cabinetmakers, joiners, manufacturers and trade customers Build strong, long-term relationships through regular site and client visits Provide product-led solutions across Timberwood Panels and decorative panel ranges Prepare accurate quotes, tenders and sales proposals Generate new business through structured call cycles and proactive territory planning Partner closely with internal teams to ensure seamless service delivery Resolve customer issues promptly and professionally Stay aware of industry trends, competitor activity and local market conditions About You To thrive in this role, you’ll bring commercial acumen, strong relationship capability and the confidence to operate independently across a broad geographic territory. You will ideally have: Sales or account management experience in timber, panels, cabinetry, joinery or related trade environments OR; A background as a cabinetmaker or joiner looking to transition into a commercial/account management role Confidence discussing decorative panels, substrates, finishes and cabinetry applications Strong communication, negotiation and customer engagement skills Experience managing customer portfolios, quotes and follow-up routines High levels of organisation, time management and problem-solving A proactive, resilient mindset with a solutions-focused approach Understanding of WHS requirements within trade or manufacturing environments A valid driver’s licence and professional presentation Tertiary qualifications in Business, Sales or Marketing are advantageous but not essential. What We Offer Competitive base salary incentive structure Fully maintained company vehicle Mobile phone and laptop Ongoing training, product knowledge development and support A stable, long-term career path within a growing national group A supportive team culture with strong branch operations behind you How to Apply If you’re looking to step into a commercially focused role with strong customer relationships and autonomy, we’d love to hear from you. Please apply via SEEK or Employment Hero with your resume and cover letter. Our commitment to Diversity and Inclusion At Big River Group we value equality, inclusion and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive and diverse workplace free of discrimination. All aspects of recruitment and employment are based on competence, performance, merit and business needs.