About the Opportunity
We are seeking a detail-oriented and procedurally driven Administration Assistant to join our high-performing team.
This is a fast-paced and dynamic role, where you will be the first point of contact and will see you provide exceptional customer service through channelling the queries through to the correct departments and/or resolving the query at first contact.
This role will also have an element of claims processing, at various touchpoints within the claims life cycle, so would ideally suit someone who is looking to either further their career as a Claims Assessor, or someone who is looking for more variety in their administration career.
If you are enthusiastic, customer-centric, have a growth mindset, but don't necessarily have an administration or insurance background and are interested in kick-starting your career in insurance, then we'd love to hear from you!
Please note: the internal position title is Administration Assistant/Internal Claims Adjuster.
About You
1. You will be a confident communicator, where you can convey important information clearly, through verbal and written mediums
2. You have the confidence to prioritise those tasks that are most urgent
3. A can-do attitude with strong attention to detail as well as being process driven
4. Knowledge of the Microsoft suite of programs, Excel knowledge essential
5. Numeracy skills and the ability to handle confidential information
6. You’ll also be a people person and have the ability to demonstrate a caring, empathetic and positive outlook. In addition, you will be thorough, analytical and be able to make rational decisions in a fast-paced environment and be happy to always go the extra mile
Key Responsibilities
7. Be the main point of contact for all administrative requirements
8. Answer incoming calls promptly and responding to client & insured queries via telephone and email
9. Provide support and advice to policyholders/key stakeholders during the claims process
10. Prepare reports by collecting and summarising information required
11. General administration duties as required
12. Inbox and diary management
13. Supporting the claims teams through general administration