Help us deliver like never before
We're delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the opportunity
We're looking for a hands‐on, people‐focused leader to step into the role of Delivery Manager – Mackay, joining a stable and engaged StarTrack team that's proudly delivering for North Queensland like never before. With a strong culture, committed workforce and supportive network around you, this is a rare chance to lead a key delivery operation that plays an essential role in servicing customers across the region.
What you'll deliver with us
You'll lead the day‐to‐day delivery operations for Mackay, supporting a team of 20 team members and 5 delivery agents, and playing a critical role in maintaining delivery performance (including DIFOT), scanning accuracy and safety standards. Reporting to the Regional Manager North QLD, you'll work closely with Australia Post partners, agents and contractors to ensure we continue delivering great outcomes for our customers and strengthening the AP/StarTrack network across the region.
You'll also
* Lead, coach and develop our team, building capability and embedding safety, our values and inclusive culture.
* Drive operational performance across scanning, delivery accuracy and customer service through continuous improvement.
* Manage local financial performance including cost-of-freight, cost-per-item and efficiency initiatives.
* Champion Safety and Chain of Responsibility (CoR) requirements, ensuring compliance and safe operations every day.
* Partner with AP Facilities, contractors and agents to uplift service standards and maintain strong working relationships.
About you
You're a confident, hands‐on leader who knows how to earn trust, build culture and bring teams together. You thrive in operational environments, stay calm under pressure, and don't shy away from rolling up your sleeves to support your people. You're driven by doing what's right for customers, motivated by continuous improvement, and energised by bringing a team along on the journey—aligned to the Australia Post values of Trust, Inclusivity, Empowerment and Safety.
You will also have
* Demonstrated leadership experience in operational environments (transport, logistics or similar).
* Strong understanding of Safety and Chain of Responsibility (CoR) requirements.
* Experience working in or alongside unionised environments.
* Solid capability in operational planning, performance delivery and interpreting data or reporting.
* Working knowledge of Microsoft Office Suite.
* Experience managing budgets, cost performance or financial controls.
How we'll deliver for you
At Australia Post, we're proud to be a trusted, inclusive, and forward-thinking organisation that reflects the communities we serve. Joining our team means being part of a culture built on our core values—Trust, Inclusivity, Empowerment, and Safety—our TIES that bind us together.
* Join an iconic Australian brand and leading logistics organisation with over 200 years of trusted service.
* Excellent career development and long-term growth opportunities
* Drive programs that have a national influenceand meaningful impact
* Take advantage of employee perks, including discounts on products and services, and wellness support.
* Contribute to a team that delivers essential services to communities across Australia
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
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